Policies & Procedures

Client Appointment Policies

To ensure safe, efficient, and high-quality foot care, please review the following policies before your appointment.

Please arrive at your scheduled appointment time. There is no need to arrive early.
If the practitioner is able to see you earlier, you will receive a text message.
Upon arrival, please ring the doorbell — do not knock.

If possible, please wash your feet prior to your appointment.
Removal of ALL nail polish is mandatory to ensure proper assessment and treatment.
Do not trim nails or remove calluses beforehand. Leaving them in place allows proper assessment and progress tracking.
Keep your socks on until you are seated in the treatment chair. The practitioner will remove them for you.

No dogs are allowed, with the exception of support animals.
Support persons and/or children are welcome to attend the appointment if needed.
The practitioner has a dog, but it will be secured and put away during your visit.

Before and after photos will be taken with client consent to document and monitor treatment progress.

Payment is due at the time of treatment.
We do not direct bill insurance companies, but this is a tax-deductible service.
Veterans: please send your VAC K number to the practitioner ahead of time.
Receipts will be emailed as this is a paperless facility. If a paper copy is required, please notify the practitioner ahead of time.
Year-end statements will be sent out at your last appointment in December.
Clients may submit receipts to their own private insurance plans for potential coverage.
MSP does not cover medical foot care at this time

Please inform the practitioner of any new medications, recent health changes, or updates from your healthcare providers.
Please disclose any current treatments or therapies you are undergoing, as they may affect your foot care plan.

A minimum of 48 hours' notice is required to cancel or reschedule an appointment.
Missed appointments or late cancellations will be billed in full.

Clients may need to provide medical clearance for certain conditions.
If the practitioner determines treatment is unsafe, the appointment will be postponed.

Clients who are ill, have a fever, flu symptoms, vomiting, diarrhea, or contagious conditions should reschedule.
Please notify the practitioner as soon as possible.

Clients arriving more than 10 minutes late may have their appointment shortened or need to be rescheduled.
The full appointment fee may still apply.

Clients must provide an up-to-date emergency contact for safety during treatment.

If a client requires mobility assistance (walkers, wheelchairs, needing help up/down stairs, etc.), please notify the practitioner ahead of time.

Clients must provide informed consent for treatment, including photo documentation, assessments, and recommended procedures.

The practitioner reserves the right to refuse or discontinue service for inappropriate behavior, unsafe conditions, harassment, or disrespect.

The practitioner provides non-diagnostic, non-prescribing foot care services.
Any concerns requiring medical diagnosis will be referred to the client’s primary care provider.

Clients with high-risk conditions (e.g., diabetes, neuropathy) may be asked to attend at specific recommended intervals to maintain safe care.

Only the client receiving treatment should attend the appointment unless assistance is required.
Additional guests should remain in their vehicle unless necessary.

If travel is unsafe due to weather, appointments may be rescheduled at the practitioner’s discretion without penalty.

Clients are asked to refrain from wearing strong perfumes or scents to maintain a fragrance-sensitive environment.