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Doctor Consultation Desk

Frequently Asked Questions

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Do you treat children's feet?

  • Yes!

  • Our clients range in age from 4 to 104 years old

  • Experienced and comfortable caring for patients of all ages

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What is medical foot care?

  • Professional foot treatments by certified nurses

  • Assessment and care of feet and lower limbs

  • Management of thickened toenails, fungal nails, calluses, corns, ingrown toenails, cracked heels, and diabetic foot concerns

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Who should receive medical foot care?

  • Diabetics

  • Seniors

  • Individuals with circulation issues or neuropathy

  • Athletes

  • Anyone with foot pain, nail disorders, or skin conditions

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What does a typical appointment include?

  • Full foot and lower limb assessment

  • Nail trimming, shaping, and thick nail reduction

  • Callus and corn removal

  • Moisturizing foot massage

  • Education on proper foot care and home maintenance

  • Offloading and simple footwear adjustments

  • Custom toe props and separators tailored to fit your foot

  • Referrals if necessary

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What is SWIFT treatment, and what does it do?

  • Uses microwave technology to safely treat:

    • Plantar warts (verrucae)

    • Fungal infections

    • Intractable plantar keratosis (deep corns)

  • No skin breaking, no dressings, no downtime

  • Typically, 1 - 3 treatments are needed

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What is ToeFX, and how does it work?

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What products do you use and recommend?

  • PodoExpert products are made in Germany

  • Non-greasy, fast absorbing

  • Contains Repair Technologies (LIPO²) for skin barrier restoration

  • Safe for diabetics and sensitive skin

  • Dermatologist-tested with visible improvement in days

  • Licensed distributors; products available for purchase

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What is NanoSALV by Nanotess, and how does it help?

  • Nanotechnology-based wound healing for chronic wounds

  • Promotes a moist healing environment

  • Reduces pain and inflammation

  • Helps prevent infection

  • Many clients have discontinued visits to wound care clinics, and vascular surgeons have been blown away by the effectiveness. 

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What is ONYFIX, and what does it treat?

  • Non-invasive nail brace system

  • Permanently corrects ingrown toenails and nail deformities

  • Painless and quick, normal activities allowed

  • Treats:

    • Ingrown toenails (mild to severe)

    • Curved or distorted nails

    • Nail deformities from trauma/genetics

  • 100% success rate reported by clients

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Are your practitioners up to date with the latest techniques?

  • Yes!

  • Continuous attendance at conferences and workshops

  • Regular training on best practices and techniques

  • Commitment to the highest quality care

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Is medical foot care covered by insurance?

  • Many extended health plans cover medical foot care

  • We do not direct bill private insurance

  • Provide detailed receipts for reimbursement

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Do you offer direct billing to Veterans Affairs Canada?

  • Yes!

  • Direct billing for eligible veterans

  • Please inform us when booking

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Do I need a referral from my doctor?

  • No referral needed

  • Book directly with us

  • We collaborate with healthcare providers if necessary

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What qualifications do your nurses have?

  • Licensed Practical Nurses (LPNs) or Registered Nurses (RNs)

  • Certified in Advanced Foot Care

  • Regularly update infection control and diabetic foot care training

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Do you offer mobile foot care services?

  • Yes!

  • Services to private homes, assisted living, and long-term care facilities

  • Ideal for clients with mobility challenges

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What precautions do you take for infection control?

  • Medical-grade sterilization of tools

  • Safe disposal of single-use items

  • Use of PPE and adherence to public health guidelines

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How often should I book foot care?

  • Generally, every 6 to 8 weeks

  • More frequent care is recommended for diabetics or those with circulation issues

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What areas do you serve?

  • Based in West Kelowna

  • Serving the Okanagan Valley, including Kelowna, West Kelowna, and surrounding areas

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How do I book an appointment?

  • Contact us directly

  • Call or email us

  • Use online booking system (if available)

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Have more questions?

  • Contact us anytime — we’re happy to help!

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Accepted Forms of Payment: Cash, Credit Card, and Debit.

(4% Service charge on Credit Card Payments)

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*​Check your medical plan for Foot Care Benefits, our services may be covered.

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*Veterans - We Direct Bill VAC.

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*Foot Care is recognized by the Canadian Revenue Agency as a medical expense​​​.​

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