Frequently Asked Questions
Do you work on children?
-
Yes!
-
Our clients range in age from 4 years old to 104 years old.
-
Experienced and comfortable caring for patients of all ages.
What is medical foot care?
-
Professional treatment by certified nurses.
-
Assessment and care of feet and lower limbs.
-
Management of thickened toenails, fungal nails, calluses, corns, ingrown toenails, cracked heels, and diabetic foot concerns.
Who should receive medical foot care?
-
Diabetics
-
Seniors
-
Individuals with circulation issues or neuropathy
-
Athletes
-
Anyone with foot pain, nail disorders, or skin conditions
What does a typical appointment include?
-
Full foot and lower limb assessment
-
Nail trimming, shaping, and thick nail reduction
-
Callus and corn removal
-
Moisturizing foot massage
-
Education on proper foot care and home maintenance
-
Offloading and simple footwear adjustments
-
Custom toe props and separators tailored to fit your foot
-
Referrals if necessary
What is SWIFT treatment and what does it do?
-
Uses microwave technology to safely treat:
-
Plantar warts (verrucae)
-
Fungal infections
-
Intractable plantar keratosis (deep corns)
-
-
No skin breaking, no dressings, no downtime
-
Typically 1–3 treatments needed
-
Learn more on our blog →
What is ToeFX and how does it work?
-
Safe, drug-free photodynamic therapy for fungal toenail infections (onychomycosis)
-
Uses light and photosensitive solution
-
Non-invasive, no oral meds or bloodwork
-
Painless treatments every 2 weeks, over 8–10 sessions
-
Watch Global News feature on ToeFX →https://globalnews.ca/video/11188578/health-matters-new-more-effective-treatment-for-toenail-fungus
What products do you use and recommend?
-
PodoExpert products made in Germany
-
Non-greasy, fast absorbing
-
Contains Repair Technologies (LIPO²) for skin barrier restoration
-
Safe for diabetics and sensitive skin
-
Dermatologist-tested with visible improvement in days
-
Licensed distributors; products available for purchase
What is NanoSALV by Nanotess and how does it help?
-
Nanotechnology-based wound healing for chronic wounds
-
Promotes moist healing environment
-
Reduces pain and inflammation
-
Helps prevent infection
-
Many clients have discontinued visits to wound care clinics and vascular surgeons have been blown away due to effectiveness.
What is ONYFIX and what does it treat?
-
Non-invasive nail brace system
-
Permanently corrects ingrown toenails and nail deformities
-
Painless and quick, normal activities allowed
-
Treats:
-
Ingrown toenails (mild to severe)
-
Curved or distorted nails
-
Nail deformities from trauma/genetics
-
-
100% success rate reported by clients
Are your practitioners up to date with the latest techniques?
-
Yes!
-
Continuous attendance at conferences and workshops
-
Regular training on best practices and techniques
-
Commitment to highest quality care
Is medical foot care covered by insurance?
-
Many extended health plans cover medical foot care
-
We do not direct bill private insurance
-
Provide detailed receipts for reimbursement
Do you offer direct billing to Veterans Affairs Canada?
-
Yes!
-
Direct billing for eligible veterans
-
Please inform us when booking
Do I need a referral from my doctor?
-
No referral needed
-
Book directly with us
-
We collaborate with healthcare providers if necessary
What qualifications do your nurses have?
-
Licensed Practical Nurses (LPNs) or Registered Nurses (RNs)
-
Certified in Advanced Foot Care
-
Regularly update infection control and diabetic foot care training
Do you offer mobile foot care services?
-
Yes!
-
Services to private homes, assisted living, and long-term care facilities
-
Ideal for clients with mobility challenges
What precautions do you take for infection control?
-
Medical-grade sterilization of tools
-
Safe disposal of single-use items
-
Use of PPE and adherence to public health guidelines
How often should I book foot care?
-
Generally every 6 to 8 weeks
-
More frequent care recommended for diabetics or circulation issues
What areas do you serve?
-
Based in West Kelowna
-
Serving Okanagan Valley including Kelowna, West Kelowna, and surrounding areas
How do I book an appointment?
-
Call us directly
-
Email us
-
Use online booking system (if available)
Have more questions?
-
Contact us anytime — we’re happy to help!
-
📞 250-826-3018